Our analysis methodology identified the critical points that could be automated with the chatBot, training and implementation with AI Google technology.
The challenge was automating repetitive processes and refining them to drive sales, technical support, and connection to the custom ticket system.
Our analysis defined that the correct tool to train the bot with API connection is Google DialogFlow.
“I think that when computers take on certain tasks, it will be difficult for us. It will be a long time before machines match humans with the kind of judgment we exercise in many different areas… I think it's a problem with a solution - now we have to avoid climate change and solve other problems"
BILL GATES - Co-founder of Microsoft.
With our analysis we define the technology to be used to fulfill the main objective: to generate potential clients.
Create a tool that will efficiently automate the generation of leads from the lists of courses offered by the academy, achieving the objective with a limited budget.
Our implementation radically changed the business. The subscriptions in the lists increased with the consequent increase in the turnover of the academy.
A study was carried out on how to deal with the problem in order to provide the highest value to the end customer and use the most appropriate technology.
To be able to automate all requests on the web with "human" tools and to understand customer queries with exhaustive answers.
The ChatBot was implemented and trained for more than three months to cover all possible questions, and support customers in search of the best solution, before passing them directly to a sales agent.